FAQ

Answer : You can choose vehicles after that you can choose Pick up from. we have Hua Hin , Donmeung Airport, Pattaya, Bangkok City include Hotel and Suvarnabhumi Airport. then can choose drop location. When your booking request is submitted successfully, you will receive an automatic reply from us to confirm that your details have been received.

GENERAL QUESTIONS

Booking & Reservation

1. How do I book?

Answer:
You can choose your vehicle and pickup location (Hua Hin, Don Mueang Airport, Pattaya, Bangkok City including hotels, or Suvarnabhumi Airport). Then select your drop-off location.
Once submitted, you will receive an automatic confirmation email.

2. Any payment required to secure booking? Answer:

Answer:
No, there is no advanced payment required.

3. How do I inquire about availability?

Answer:
No need to inquire. Cars are always available if booked at least 24 hours in advance.
Same-day booking depends on availability.
During Christmas, New Year, and Songkran please book 3 days in advance.

4. How do I pay?

Answer:
Cash only (Thai Baht), paid directly to the driver upon arrival.

5. What is your cancellation policy?

Answer:
You may cancel anytime since no deposit is required.
Please inform us as early as possible if you need to cancel or change your booking.

6. I sent a request but got no reply. Why?

Answer:
Possible reasons:
– Incorrect email address
– Required fields not completed
– Email may be in spam folder
– Sent after business hours
We reply to EVERY request. If no reply within 12 hours, please contact us again.

Service & Operations

1. How can I be sure you will pick me up on time?

Answer:
Our customer reviews speak for us. Please check our Facebook page for 100% real reviews.

2. Do you provide service during New Year or Songkran?

Answer:
Yes, we do. We operate every day.

3. Do you provide late-night service?

Answer:
Yes. We operate 24/7 with dedicated night-shift drivers.
No extra fees for late-night transfers.

4. Are there additional costs?

Answer:
Rates include gasoline, tolls, and parking.
Extra charges:
– +200 THB Songkran (12–14 April)
– +400 THB Christmas/New Year (20 Dec–7 Jan)
– +300 THB baby/child seat
– +500 THB pets in travel cage

5. Do you provide shared services?

Answer:
No. You may find someone to share costs on your own.

Vehicles & Capacity

1. What kind of cars do you use?

Answer:
– Toyota Camry (Business Sedan)
– Toyota Fortuner (4WD SUV)
– Toyota Commuter (Business Van)

2. Are rates per car or per person?

Answer:
All rates are per car.

3. Which vehicle should I choose?

Answer:
Full explanation based on passengers + luggage (Camry, Innova/Fortuner, Commuter).
— You can paste full original answer here —

4. Do you provide baby/child car seat?

Answer:
Yes, +300 THB per rented seat.

5. What type of vehicle will I get?

Answer:
You will receive the vehicle selected in your form.
Occasionally we offer free upgrades when available.

Airport & Pick-Up Instructions

1. Are these door-to-door services?

Answer:
Yes. We pick up and drop off at any location such as hotel, house, shop, or restaurant.
For airport pickups, the driver will meet you inside holding your name sign.

2. How do I meet your driver at the airport?

Answer:
Driver waits at a specified meeting point holding a sign with your name.
Instructions will be sent after booking confirmation.

3. What if my flight is delayed or cancelled?

Answer:
Drivers monitor flights online.
Please notify us if possible, especially for cancellations or flight-number changes.

4. Will your driver wait for me while I pass immigration?

Answer:
Yes. Driver will wait as long as needed.

5. Can your driver wait while I have lunch after landing?

Answer:
Yes. Please inform us during booking so we can notify the driver.

Tours & Additional Stops

Do you provide tours from Hua Hin or Bangkok?

Answer:
Yes, we provide tours from both cities with 10-hour day trips.

2. Can I stop for sightseeing on the way?

Answer:
Yes. Extra 500 THB per stop (up to 2 hours waiting).

3. Can you suggest places to visit on the way?

Answer:
Yes — Maeklong Train Market, Amphawa, Damnoen Saduak, plus our full tour list.

4. Will we have enough time to visit all places?

Answer:
Depends on your itinerary—some trips require choosing priority stops.

5. How can I book a tour?

Answer:
Use the tour booking form (insert your link).

HELLOTAXIHUAHIN

Please get in touch with us if you need any help or further information or wish to make a booking by phone:

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